How do customers go from hearing about a product or service to ultimately purchasing it? Chances are, they have entered a business’s sales funnel and came out the other side as a paying customer.
What is a Sales Funnel?
A sales funnel is an automated journey a prospect goes through to become a customer. It usually consists of three to four steps that convince interested prospects to take a certain action. As customers continue to be interested, they work their way down the funnel.
Elias St. Elmo Lewis devised the sales funnel process back in 1989. He outlined four steps:
- Attention: When a customer is first made aware of your business or the products or services you sell.
- Interest: The customer is curious about your business, how it solves a problem or gives them something they want.
- Desire: The customer begins to like the product and develops a fondness for it.
- Action: The customer does more research, samples the product, and eventually purchases it.
It’s called a funnel because of the way it looks on paper. The top is wide as awareness reaches a lot of people and eventually narrows as the pool of interested individuals becomes smaller and more targeted.
Why Your Business Need A Sales Funnel
A sales funnel is the backbone of every online business. Here’s why your business needs one:
It builds a relationship
Most customers don’t make major purchases right away. They do their homework, study their options, and buy from brands they trust. A sales funnel allows that relationship to blossom.
You focus on the right leads
Uninterested customers will leave your funnel on their own, leaving you to devote your time and resources to those who are most interested.
It sets the stage for ongoing sales
When customers enter your sales funnel, they are at varying stages of the buying process. Those that are further along will become paying customers. The others are on a journey that will result in an eventual sale. Keeping interested customers engaged in sales funnel means a steady stream of customers in the future.
Accountability for your sales
Every activity in your sales funnel is tracked, so you will know your most effective content, your best selling products, the social media platform that has the most responses, and the geography of your most paying customers. Having a sales funnel helps you understand the sales process and adjust to what is working the best.
You can monitor your metrics
Sales funnel software can give you more information than the page views your website typically gives. It measures traffic, returns traffic, sales qualified leads, conversion rates, cost per lead, sales velocity, and much more.
If you’d like to learn more about sales funnels and how they can help your business, contact Web Strategy Plus. We create engaging sales copy that expands the number of visitors who enter your funnel and enticing landing pages that persuade visitors to take action. We can build a sales funnel for your business that is both effective and affordable. Contact us today for a free consultation. For more tips to grow your business, check us out on Facebook, Twitter, LinkedIn, Pinterest, Instagram and SlideShare.
Amy Evans is CEO of 25 Hour Solutions a full-service digital marketing agency focused on helping coaches and consultants grow. She was recently nominated for the Woman-Owned Business of the Year! She’s a passionate Social Media Trainer with 15+ years of successful online business development, sales, and marketing experience. She also holds a valuable Marketing Degree however with the ever-changing world of web marketing she strives to learn something new every day.
She love strategizing about automating with funnels and specializes in helping coaches and consultants develop an integrated web marketing program to drive leads. She’s available for interviews via email, telephone, Skype video, news segments and more. Just let her know how she can help!